Analisis User Experience Aplikasi Disney+ Hotstar dengan Menggunakan Metode User Experience Questionnaire (UEQ)
DOI:
https://doi.org/10.30865/klik.v4i3.1470Keywords:
Analytic; User Experience; Aplication; Disney Hotstar; User Experience Questionnaire (UEQ)Abstract
With the advancement of the times, people have started using apps to fulfill their daily needs, such as reading news, shopping, and watching movies. Disney+ hotstar is a video streaming platform that provides various types of movies. There are 107 people who have used the disney+ hotstar application throughout Indonesia as the subject of this research. The problem identified is why users prefer Netflix to watch videos compared to using the disney+ hotstar app. The purpose of the study was to analyze the user experience while using the disney+ hotstar app using the UEQ method and also to provide recommendations on what can be improved to enhance the user experience. After that, the UEQ tool was used to analyze the information that had been collected. The results show that the attractiveness aspect has a value of 1.72 which is a good value, perspicuity has a value of 1.67, which is an above average value, efficiency has a value of 1.49, which is an above average value; dependability has a value of 1.34, which is an above average value, stimulation has a value of 1.43, which is a good value and novelty has a value of 1.05, which is an above average value.
Downloads
References
S. Indriyana, T. N. Muthmainah, and A. A. Ridha, “ANALISIS USER EXPERIENCE PADA PLATFORM LINKEDIN MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE,” vol. 7, no. 2, pp. 208–216, 2023.
P. P. Komunikasi et al., “Kepuasan Pelanggan terhadap Aplikasi Over The Top ( OTT ): Studi pada Vision +,” vol. 14, no. 1, pp. 50–62, 2023.
S. Putro, K. Kusrini, and M. P. Kurniawan, “Penerapan Metode UEQ dan Cooperative Evaluation untuk Mengevaluasi User Experience Lapor Bantul,” Creat. Inf. Technol. J., vol. 6, no. 1, p. 27, 2020, doi: 10.24076/citec.2019v6i1.242.
E. Jhonatan and K. Budiman, “User Experience Analysis of Satisfaction of Job Seekers (Pencaker) In The City of Semarang Manpower Department In Using The Siker Application Using The User Experience Questionnaire (UEQ) Method,” J. Adv. Inf. Syst. Technol., vol. 3, no. 2, 2021.
N. D. Priandani et al., “Jurnal Teknologi dan Manajemen Informatika User Experience Evaluation of Botani Mobile Application using User Experience Questionnaire,” vol. 9, no. 1, pp. 12–19, 2023, [Online]. Available: http://http//jurnal.unmer.ac.id/index.php/jtmi
A. Pratama, A. Faroqi, and E. P. Mandyartha, “Evaluation of User Experience in Integrated Learning Information Systems Using User Experience Questionnaire (UEQ),” J. Inf. Syst. Informatics, vol. 4, no. 4, pp. 1019–1029, 2022, doi: 10.51519/journalisi.v4i4.394.
M. N. M. Al-Faruq, S. Nur’aini, and M. H. Aufan, “PERANCANGAN UI/UX SEMARANG VIRTUAL TOURISM DENGAN FIGMA,” Walisongo J. Inf. Technol., vol. 4, no. 1, pp. 43–52, Aug. 2022, doi: 10.21580/wjit.2022.4.1.12079.
N. K. Suastini, G. Lanang, A. Raditya Putra, and I. P. Satwika, “Analisis Pengalaman Pengguna Pada Website Distro Management System (Dimans)”, 2018.
A. L. T. Adinegoro, R. I. Rokhmawati, and H. M. Az-Zahra, “Analisis Pengalaman Pengguna pada Website E-commerce Dengan Menggunakan Usability Testing dan User Experience Questionnaire (UEQ) (Studi pada Lazada.co.id, Blibli.com dan JD.id),” Teknol. Inf., vol. 2, no. 11, pp. 5862–5870, 2018, [Online]. Available: Fakultas Ilmu Komputer, Universitas Brawijaya
D. Khuntari, “Analisis Pengalaman Pengguna Aplikasi Gojek dan Grab dengan Pendekatan User Experience Questionnaire,” J. Tek. Inform. dan Sist. Inf., vol. 8, no. 1, pp. 275–286, 2022, doi: 10.28932/jutisi.v8i1.4499.
R. Donaroe Munthe, K. Candra Brata, and L. Fanani, “Analisis User Experience Aplikasi Mobile Facebook (Studi Kasus pada Mahasiswa Universitas Brawijaya),” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
I. N. S. W. Wijaya, P. P. Santika, I. B. A. I. Iswara, and I. N. A. Arsana, “Analisis dan Evaluasi Pengalaman Pengguna PaTik Bali dengan Metode User Experience Questionnaire (UEQ),” J. Teknol. Inf. dan Ilmu Komput., vol. 8, no. 2, pp. 217–226, 2021, doi: 10.25126/jtiik.2020762763.
R. N. Amalia, R. S. Dianingati, and E. Annisaa’, “Pengaruh Jumlah Responden terhadap Hasil Uji Validitas dan Reliabilitas Kuesioner Pengetahuan dan Perilaku Swamedikasi,” Generics J. Res. Pharm., vol. 2, no. 1, pp. 9–15, 2022, doi: 10.14710/genres.v2i1.12271.
L. Amanda, “Livia Amanda - UJI VALIDITAS DAN RELIABILITAS TINGKAT PARTISIPASI POLITIK MASYARAKAT DI KOTA PADANG -2019,” vol. 8, no. 1, pp. 179–188, 2019.
S. Prasetyaningsih and W. P. Ramadhani, “Analisa User Experience pada TFME Interactive Learning Media Menggunakan User Experience Questionnaire,” J. Integr., vol. 13, no. 2, pp. 147–157, 2021, doi: 10.30871/ji.v13i2.3180.
W. A. Febrianto, W. H. N. Putra, and A. R. Perdanakusuma, “Analisis Pengalaman Pengguna Aplikasi Sistem Informasi Puskesmas Paperless menggunakan Metode Usability Testing dan User Experience Questionnaire ( UEQ ) ( Studi Kasus?: Puskesmas Tarik Kabupaten Sidoarjo ),” vol. 3, no. 6, pp. 6099–6106, 2019.
M. Schrepp, “User Experience Questionnaire Handbook v10(03.05.2023),” pp. 1–16, 2023, [Online]. Available: www.ueq-online.org
A. Saepudin, U. Hayati, and A. Bahtiar, “Analisis Aplikasi Ditonton App Dengan Metode User Experience Questionnaire (Ueq),” JATI (Jurnal Mhs. Tek. Inform., vol. 7, no. 1, pp. 284–288, 2023, doi: 10.36040/jati.v7i1.6216.
A. A. Masruroh, R. Juita, and B. Pangaribuan, “Analisis Kepuasan Penggguna Pada Layanan Aplikasi Mobile Jaminan Kesehatan Nasional ( JKN ) Menggunakan Metode User Experience Questionnaire ( UEQ ),” vol. 8, no. 2, pp. 143–155, 2023.
N. Miftahul Janna and D. Pembimbing, “KONSEP UJI VALIDITAS DAN RELIABILITAS DENGAN MENGGUNAKAN SPSS,” 2021.
F. F. Alawiyah and D. S. Canta, “Evaluasi Pengalaman Pengguna Pada Aplikasi Shopee Menggunakan Metode User Experience Questionnaire (UEQ),” J. Inf. Syst. Res., vol. 3, no. 4, pp. 344–350, 2022, doi: 10.47065/josh.v3i4.1574.
A. Farisi and M. Wicaksana, “Analisis Kualitas Pengalaman Pengguna Sistem Pengelola Jurnal Menggunakan Metode User Experience Questionnaire,” JATISI (Jurnal Tek. Inform. dan Sist. Informasi), vol. 9, no. 3, pp. 2016–2026, 2022, doi: 10.35957/jatisi.v9i3.3328.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Analisis User Experience Aplikasi Disney+ Hotstar dengan Menggunakan Metode User Experience Questionnaire (UEQ)
ARTICLE HISTORY
Issue
Section
Copyright (c) 2023 Danar Feriano, Nabila Rizky Oktadini, Allsela Meiriza, Putri Eka Sevtiyuni, Pacu Putra
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
