Evaluasi Proses Bisnis Pendaftaran Nikah Menggunakan Metode Business Process Improvement (BPI) di KUA
DOI:
https://doi.org/10.30865/klik.v4i3.1482Keywords:
Business Process; FMEA; BPI; BPMN; StreamliningAbstract
The Indralaya District Religious Affairs Office is a government agency authorized to carry out some of the duties of the Ministry of Religious Affairs. Registration and recording of marriages is one of the duties of the Sub-district KUA. However, in carrying out its duties, there are several obstacles faced in the current flow of marriage registration, such as the length of the marriage registration process, and a complicated process due to the many documents that must be taken care of to various agencies. Therefore, it is necessary to conduct periodic evaluations to find potential problems that hinder the current business process and optimize the quality of services of the sub-district KUA. The current marriage registration flow and the recommended marriage registration flow will be modeled using a Business Process Model and Notation (BPMN) diagram. Then, each activity in the current marriage registration flow is evaluated using the Failure Mode and Effects Analysis (FMEA) approach. The results of the FMEA evaluation are used for business process improvement. Business process improvement is carried out using the Business Process Improvement (BPI) method. BPI is a method used to improve the quality of business processes to make them more effective and efficient without having to reconstruct ongoing business processes radically. After that, the design of business process recommendations will be proposed using tools from the third phase of BPI, namely streamlining. Furthermore, simulations will be carried out using Bizagi Modeler to test time, process validation, and resource analysis. The results obtained are an increase in process time from 28 days 2 hours 56 minutes 30 seconds to 10 days 9 hours 27 minutes 15 seconds or an increase of 62.80%.
Downloads
References
S. Syafta, I. Aknuranda, and N. Y. Setiawan, “Perbaikan Proses Bisnis Pembangunan Base Transceiver Station (BTS) Menggunakan Business Process Improvement (Studi Kasus: Badan Aksesibilitas Telekomunikasi dan Informasi KOMINFO),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 3, pp. 2499–2506, 2019.
N. Abiya, N. Y. Setiawan, and N. H. Wardani, “Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI)(Studi Kasus Online Requisition (ORAS) Pada PT Freeport Indonesia),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 3, pp. 3047–3052, 2019.
M. E. Rasyid, P. Putra, N. R. Oktadini, A. Meiriza, P. E. Sevtiyuni, and E. L. Ruskan, “Analisis Bisnis Proses Pengecekan Objek Pajak Menggunakan Metode Business Process Improvement (BPI),” Inf. Syst. Educ. Prof. J. Inf. Syst., vol. 8, no. 1, pp. 1–12, 2023.
Kemenag, “Kemenag Luncurkan Aplikasi Simkah Web dan Kartu Nikah,” Kemenag, 2018. https://kemenag.go.id/nasional/kemenag-luncurkan-aplikasi-simkah-web-dan-kartu-nikah-zp72he (accessed Nov. 12, 2023).
OMG Group, “Object Management Group Business Process Model and Notation,” OMG Group, 2023. https://www.bpmn.org/ (accessed Nov. 12, 2023).
M. A. Mahdafikiyah, I. Aknuranda, and N. Y. Setiawan, “Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI)(Studi Kasus: Bidang Mutasi, Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Batu),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 8, pp. 2479–2486, 2020.
B. K. Sari, I. Aknuranda, and N. Y. Setiawan, “Evaluasi dan Perbaikan Proses Bisnis menggunakan Business Process Improvement (BPI)(Studi Kasus: PT Cita Intrans Selaras (CITILA)),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 6, pp. 1758–1766, 2020.
P. I. Arrahma, I. Aknuranda, and N. Y. Setiawan, “Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) pada Pelayanan Pendaftaran Sipil (Studi Kasus: Dispendukcapil Kecamatan Blitar),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 11, pp. 4110–4115, 2020.
L. Setiyani and R. Rachmawati, “Pemodelan business process improvement aplikasi antrian pengambilan stnk (studi kasus: kantor kejaksaan karawang),” JUST IT J. Sist. Informasi, Teknol. Inf. dan Komput., vol. 11, no. 2, pp. 1–7, 2021.
I. S. Anggraini, Y. T. Mursityo, and N. Y. Setiawan, “Perbaikan Proses Bisnis Layanan Perkreditan Menggunakan Metode Business Process Improvement (BPI) Dengan Metode Failure Mode and Effect Analysis (FMEA) Pada PT. BPR Bina Reksa Karyaartha Pare,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 9, pp. 3135–3142, 2020.
J. T. Mononimbar, N. Y. Setiawan, and A. R. Perdanakusuma, “Evaluasi dan Perbaikan Proses Bisnis Layanan Pengaduan Masyarakat pada Dinas Komunikasi dan Informatika Kecamatan Sidoarjo menggunakan Metode Business Process Improvement (BPI),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 6, pp. 6125–6132, 2019.
D. N. Andiyani, N. Y. Setiawan, and I. Aknuranda, “Pemodelan Dan Rekomendasi Proses Bisnis Menggunakan Metode Business Process Improvement (BPI)(Studi Kasus: NGALUP. CO),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 3, pp. 2874–2880, 2019.
Z. K. Gusnan, “Analisis akar masalah kecurangan akademik plagiarisme selama pandemi COVID-19 (Studi kasus pada mahasiswa akuntansi Fakultas Ekonomi dan Bisnis Universitas Brawijaya),” J. Ilm. Mhs. FEB, vol. 9, no. 2, 2021.
A. Suseno and J. Arifin, “Analisis value chain management pada usaha mikro kecil dan menengah di Indonesia,” Go-Integratif J. Tek. Sist. dan Ind., vol. 1, no. 01, pp. 24–33, 2020.
T. Aprianto, I. Setiawan, and H. H. Purba, “Implementasi metode Failure Mode and Effect Analysis pada Industri di Asia–Kajian Literature,” Matrik J. Manaj. dan Tek. Ind. Produksi, vol. 21, no. 2, pp. 165–174, 2021.
F. F. Rozaqi, W. Suharso, and I. Nuryasin, “Business Process Reengineering (BPR) Pada Perusahaan Pdam Kecamatan Mojokerto Untuk Meningkatkan Kinerja Bisnis Perusahaan,” J. Repos., vol. 2, no. 5, pp. 635–648, 2020.
D. A. Pradhipta, W. Suharso, and M. Maskur, “Business Process Reengineering Pada Kejaksaan Negeri Batu,” J. Repos., vol. 1, no. 2, pp. 159–170, 2019.
S. B. Utomo, A. Celia, and M. L. Firmansyah, “PENDEKATAN BUSINESS PROCESS AUTOMATION (BPA) UNTUK SOLUSI PENGELOLAAN DOKUMEN PERUSAHAAN DENGAN PENGEMBANGAN PERANGKAT LUNAK WEB DI DEPARTEMEN MANUFACTURING SUPPORT (MSU) PT AISIN INDONESIA,” in SENSITIf: Seminar Nasional Sistem Informasi dan Teknologi Informasi, 2019, pp. 949–955.
M. T. Hermawan, B. T. Hanggara, and N. Y. Setiawan, “Pemodelan dan Rekomendasi Proses Bisnis menggunakan Metode Business Process Improvement (BPI)(Studi Kasus CV Wisa Tunggal Perkasa),” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 4, no. 8, pp. 2427–2434, 2020.
O. López-Pintado, M. Dumas, and J. Berx, “Discovery, simulation, and optimization of business processes with differentiated resources,” Inf. Syst., vol. 120, p. 102289, 2024.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Evaluasi Proses Bisnis Pendaftaran Nikah Menggunakan Metode Business Process Improvement (BPI) di KUA
ARTICLE HISTORY
Issue
Section
Copyright (c) 2023 Amanda Julia Dela Siska, Pacu Putra, Dinna Yunika Hardiyanti, Muhammad Ihsan Jambak
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
