Empowering Public Opinion through Android Applications for Community Participation and Complaint Management
DOI:
https://doi.org/10.30865/klik.v4i3.1544Keywords:
E-government; Mobile Applications; Public Opinion Formation; User-centered design (UCD); Online ComplaintsAbstract
Various government institutions endeavored to transition towards a e-government system. This initiative aimed to enhance public services, rendering them transparent, effective, and efficient. It enabled citizens to participate in developing and improving public services in Yogyakarta, regardless of time and place. As part of the broader strategy to transition to a e-government system, one practical approach involved leveraging mobile computing devices, such as Android-based mobile applications. Android-based mobile application was used to capture the public's aspirations, thereby fostering the creation of a public opinion that could serve as a benchmark for relevant authorities. This study used an ethnographic approach to identify the features within social media that facilitated the formation of online public opinion. Furthermore, the application utilized GPS technology to pinpoint the locations associated with each aspiration and complaint. All data was securely stored in the Firebase Database, ensuring accessibility and data integrity. Based on the outcomes of this system, this Android application played a pivotal role in categorizing aspirations and complaints based on multiple factors, including user engagement metrics such as comments, likes, and shares, as well as user interactions and content relevance. Notably, content garnered higher engagement levels was more likely to reach a broader and more diverse audience. This research will produce an application that provides insights into recognizing the diverse preferences and affiliations of the community. By doing so, the system can help local government to make informed decisions that align more closely with the needs and desires of their community, thereby contributing to an enhanced and responsive governance framework
Downloads
References
G. Beatrix, H. Apriyansyah, and F.- Syarief, “Career Development of Functional Positions, Simpli ication of Organizational Structure, And Equality of Administrative Positions Into Functional Positions: A Literature Review,” Journal of Sustainable Community Development (JSCD), vol. 4, no. 2, pp. 129–140, Dec. 2022, doi: 10.32924/jscd.v4i2.80.
Y. Nemish, H. Borshch, and V. Melnychuk, “Decentralization and its Influence on Local Community Development,” ECONOMICS, FINANCE AND MANAGEMENT REVIEW, no. 4, pp. 4–13, Dec. 2020, doi: 10.36690/2674-5208-2020-4-4.
E. A. Purwanto, “Smart City as an Upshot of Bureaucratic Reform in Indonesia,” International Journal of Electronic Government Research, vol. 14, no. 3, pp. 32–43, Jul. 2018, doi: 10.4018/IJEGR.2018070103.
R. D. Kusumastuti and J. Rouli, “Smart City Implementation and Citizen Engagement in Indonesia,” IOP Conf Ser Earth Environ Sci, vol. 940, no. 1, p. 012076, Dec. 2021, doi: 10.1088/1755-1315/940/1/012076.
Z. Li and W. Liu, “Automatic Decision Support for Public Opinion Governance of Urban Public Events,” 2020, pp. 47–53. doi: 10.1007/978-981-13-9406-5_7.
G. Hristova, B. Bogdanova, and N. Netov, “Design of ML-based AI system for mining public opinion on e-government services in Bulgaria,” 2022, p. 020005. doi: 10.1063/5.0100870.
E. P. Purnomo, G. Obisva, and Z. A. Astutik, “Smart Government: The Involvement of Government Towards Public Services in Yogyakarta for Smart Development,” SSRN Electronic Journal, 2019, doi: 10.2139/ssrn.3515036.
G. Alvin, B. Budisetyorini, and T. Sopian, “YOGYAKARTA CITY AS A SMART DESTINATION TOURIST,” International Journal of Sustainable Competitiveness on Tourism, vol. 1, no. 02, pp. 41–52, Dec. 2022, doi: 10.34013/ijscot.v1i02.1014.
M. H. Koniyo, I. A. D. Giriantari, M. Sudarma, and N. M. A. E. D. Wirastuti, “Domain Concept of E-Government Evaluation Framework in Indonesian Local Government,” in 2021 International Conference on Smart-Green Technology in Electrical and Information Systems (ICSGTEIS), IEEE, Oct. 2021, pp. 58–62. doi: 10.1109/ICSGTEIS53426.2021.9650379.
Erhan Noviandi, “Evaluation of E-Government Implementation in Indonesian Local Government (Case Study of the Implementation of Electronic Monitoring and Evaluation in Balangan Local Government),” Journal of Public Administration Studies, vol. 2, no. 2, pp. 9–15, May 2018.
D. Napitupulu, M. Syafrullah, R. Rahim, A. Amar, and Y. Sucahyo, “Content validity of critical success factors for e-Government implementation in Indonesia,” IOP Conf Ser Mater Sci Eng, vol. 352, p. 012058, May 2018, doi: 10.1088/1757-899X/352/1/012058.
E. Sorongan and Q. Hidayati, “Evaluation of Implementation E-Government with Delone and Mclean,” INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, vol. 4, no. 1, pp. 22–37, Feb. 2020, doi: 10.29407/intensif.v4i1.13067.
N. Kant, “Implementation of E-Government in Uttar Pradesh: A Study of Allahabad District,” RESEARCH REVIEW International Journal of Multidisciplinary, vol. 7, no. 2, pp. 115–118, Feb. 2022, doi: 10.31305/rrijm.2022.v07.i02.020.
Setiawan Awan and Yulianto Erwin, “E-Government Interoperability and Integration Architecture Modeling Using TOGAF Framework Based on Service Oriented Architecture,” Asian Journal of Technology Management, vol. 11, no. 1, Sep. 2018.
U. Melin and E. Wihlborg, “Balanced and integrated e-government implementation – exploring the crossroad of public policy-making and information systems project management processes,” Transforming Government: People, Process and Policy, vol. 12, no. 2, pp. 191–208, May 2018, doi: 10.1108/TG-12-2017-0080.
G. V. Pereira, L. F. Luna-Reyes, and J. R. Gil-Garcia, “Governance innovations, digital transformation and the generation of public value in Smart City initiatives,” in Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance, New York, NY, USA: ACM, Sep. 2020, pp. 602–608. doi: 10.1145/3428502.3428592.
M. Humayun, N. Z. Jhanjhi, M. Z. Alamri, and A. Khan, “Smart Cities and Digital Governance,” 2020, pp. 87–106. doi: 10.4018/978-1-7998-1851-9.ch005.
W. Li, “The Influence of Social Media Sentiment on Online Public Opinion in the Post-truth Era,” Journal of Education, Humanities and Social Sciences, vol. 8, pp. 1015–1020, Feb. 2023, doi: 10.54097/ehss.v8i.4395.
D. Stockmann, T. Luo, and M. Shen, “Designing authoritarian deliberation: how social media platforms influence political talk in China,” Democratization, vol. 27, no. 2, pp. 243–264, Feb. 2020, doi: 10.1080/13510347.2019.1679771.
A. Khandelwal and A. Tagat, “DevResearch: Exploring Development Researchers Twitter Use for Research Dissemination,” Scholarly and Research Communication, vol. 12, no. 1, Jul. 2021, doi: 10.22230/src.2021v12n1a395.
T. Opeibi, “The Twittersphere as Political Engagement Space: A Study of Social Media Usage in Election Campaigns in Nigeria,” Digital Studies/Le champ numérique, vol. 9, no. 1, Apr. 2019, doi: 10.16995/dscn.292.
N. N. Anuar and M. K. Othman, “Integrating User-Centered Design with the Agile Software Development Methodology for a Cultural Heritage Information System,” Interaction Design and Architecture(s), no. 45, pp. 207–225, Aug. 2020, doi: 10.55612/s-5002-045-009.
M. Zorzetti, I. Signoretti, L. Salerno, S. Marczak, and R. Bastos, “Improving Agile Software Development using User-Centered Design and Lean Startup,” Inf Softw Technol, vol. 141, p. 106718, Jan. 2022, doi: 10.1016/j.infsof.2021.106718.
A. Althunibat et al., “Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption,” Sustainability, vol. 13, no. 6, p. 3028, Mar. 2021, doi: 10.3390/su13063028.
X. Zhu, C. Chen, and Y. Hu, “Smart city community governance system based on online and offline aggregation services,” J Ambient Intell Humaniz Comput, vol. 14, no. 4, pp. 3187–3197, Apr. 2023, doi: 10.1007/s12652-021-03451-y.
C. Mellado, “Roles and digital identities on Twitter and Instagram: An ethnographic study of Chilean journalists,” El Profesional de la información, Aug. 2022, doi: 10.3145/epi.2022.jul.14.
G. W. Sasmito and M. Nishom, “Testing the Population Administration Website Application Using the Black Box Testing Boundary Value Analysis Method,” in 2020 IEEE Conference on Open Systems (ICOS), IEEE, Nov. 2020, pp. 48–52. doi: 10.1109/ICOS50156.2020.9293645.
Carol M. Barnum, Usability Testing Essentials. Morgan Kaufmann (Access 20 Mei 2023)
Anderson Faye, Likert Scale Data Linear Modeling: A Cookbook using R. Independently published, 2020.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Empowering Public Opinion through Android Applications for Community Participation and Complaint Management
ARTICLE HISTORY
Issue
Section
Copyright (c) 2023 Isa Mukti Widodo, Sutarman
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
